Frequently Asked Questions

Check-in begins at 3pm, check out by 11am.

Need a little wiggle room? Chat with us directly in the lobby or hit reply to your pre-arrival SMS; please note that this is subject to availability.

We’re here for you 24/7. Arriving late? No problem. Give us a call or reply to your pre-arrival SMS to let us know your estimated time of arrival. We lock our front door after hours but ring our intercom system and our overnight manager will be happy to assist you.

We love old-fashioned charm and hand out physical keys at check in, so please remember to drop off your key(s) at the front desk when departing. A $100 fee will be charged for any lost, stolen, or unreturned keys.

Absolutely! We’ll stow it for you — just ask our friendly front desk receptionist.

No, we don’t serve breakfast but are happy to point you to some great local spots.

Yes, a pack ‘n play can be provided upon request, subject to availability. Due to space limitations, we do not offer full-sized cots.

Unfortunately, our hotel and guest rooms are not wheelchair accessible and there is no onsite elevator.

Yes, free Wi-Fi is available in our public areas and guest rooms.

Did you leave something behind? Swing by the front desk or give us a call and we will be happy to assist you in locating your lost item.

We are located at 319 Divisadero Street (between Oak St & Page St), San Francisco, CA 94117

We don’t have dedicated parking, but we have space for you to load and unload out front, and street parking is available in the neighborhood. For overnight stays, there’s a garage three blocks away (CPMC Davies 601 Duboce St.), approx. $35–$40/night.

Public transportation is easily accessible. Uber and Yellow Cabs are also available in the area. The Front Desk is happy to help with any questions you may have!

Pets are not permitted, except for service animals. Service animals must be accompanied by their owner at all times.

Smoking is not permitted in guest rooms or on the property.

A valid credit card will be required upon check-in. ⚬ A pre-authorization hold of $100 is taken at the time of check-in to guarantee any incidental charges. ⚬ This pre-authorization hold will be released upon check-out as a reversal (i.e. will not appear as a refund), and it may take up to 3-10 business days for the hold to disappear from your bank account/statement, depending on your financial institution.

For detailed information about our cancellation policy, please refer to your booking confirmation email or the cancellation policy provided at the time of your reservation. ⚬ The specific cancellation policy can vary depending on whether you have booked directly on our hotel website, or on an Online Travel Agency website (e.g. Booking.com, Expedia, etc.). You must go about getting your refund through the Online Travel Agency you originally booked with ⚬ If you should need to modify or cancel an existing reservation, please refer to the “Reservations“ section of the FAQ.

We always recommend booking directly with us either on our website or by phone. To make a reservation, please visit our website at www.metrohotelsf.com, search for available rooms by entering your Arrival and Departure dates, and by clicking “Book a Room.”

To modify or cancel an existing reservation that was made directly on the hotel website: 1. Visit our website at www.metrohotelsf.com and click “Modify Booking” in the top-right corner of the page. 2. In the panel pop-up on the left-hand side, find your existing booking by entering your Booking Number found in your email confirmation (e.g. 12345), OR enter your last name and check-in date. 3. Modify your booking as required by clicking “Edit Dates”, “Edit Room”, or “Cancel Booking”. 4. Follow the prompts as displayed to submit the change or confirm cancellation.

To modify or cancel an existing reservation that was made on an Online Travel Agency website, please contact the Online Travel Agency directly.

We accept most major credit cards including Visa, Mastercard, American Express, and debit. We do not accept cash payments.

We do not currently offer room blocks or group rates. To inquire about group bookings, weddings, or events, please reach out to us at +1 415-861-5364.